- Acceptance of Terms
By booking a tour with Fresh Mood Treks, you agree to be bound by these terms and conditions. Please read them carefully before making a booking.
- Booking and Payment
- Booking: To book a tour, please contact us directly through our email freshmoodltd@gmail.com
- Deposit: A non-refundable deposit of 35% of the total tour cost is required to secure your booking.
- Final Payment: The remaining balance must be paid 30 days prior to the tour start date.
- Payment Methods: We accept bank transfers
- Tour Itinerary and Modifications
- Itinerary: The itinerary provided is a guideline and may be subject to change due to unforeseen circumstances, such as weather conditions, road closures, or other factors beyond our control.
- Modifications: While we will make every effort to accommodate your requests for modifications to the itinerary, changes may incur additional costs.
- Cancellation Policy
Fresh mood Treks company Limited reserves right to cancel the contract between the Company and Our clients for reasons beyond our control such as natural disasters, eruption of diseases, international conflicts, political unrest, humanitarian crisis or any force majeure. Under this circumstances the company will be able to refund full amount with exception of bank deduction and amount paid to hold hotel booking if any
Cancellation Fees:
- 30% of the total tour cost if cancelled 30 days before the tour start date.
- 40% of the total tour cost if cancelled 20 to 10 days before the tour start date.
- 50% of the total tour cost if cancelled less than 10 days before the tour start date or in case of a no-show.
- Travel Insurance
- Travel Insurance: It is highly recommended that you purchase comprehensive travel insurance to cover cancellation, medical emergencies, and other unforeseen circumstances.
- Liability
- Liability: Fresh Mood Treks shall not be liable for any loss, damage, injury, or death caused by acts of God, force majeure, or other unforeseen circumstances.
- Personal Belongings: You are responsible for your personal belongings during the tour.
Note: A client has to accept information and advice from Fresh mood company on special equipment depending on the Climate or any other factor.
- Health and Safety
- Health Requirements: You are responsible for ensuring that you are physically fit to undertake the tour.
- Local Laws and Customs: You must adhere to all local laws and customs during the tour.
- Complaints and Disputes
- Complaints: Any complaints should be brought to the attention of your tour guide or Fresh Mood Treks representative immediately.
- Disputes: Any disputes arising from these terms and conditions shall be governed by the laws of Tanzania.
Please note that these are general terms and conditions and may need to be adjusted to fit your specific business practices and local regulations.
We recommend consulting with a legal professional to ensure that your terms and conditions are comprehensive and legally sound.
Additional Considerations:
- Visa Requirements: Inform clients about visa requirements for Tanzania and assist them with the application process if needed.
- Accommodation: Clearly outline the accommodation options and standards.
- Meals: Specify the meal plan included in the tour package.
- Transportation: Detail the mode of transportation used during the tour.
- Guides and Drivers: Provide information about the qualifications and experience of your guides and drivers.
